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Users Powered Hosted Customer Service
Tags: crowdsourcing, customer service 2.0, getsatisfaction, hosted, reputation capital, support, transparency
Call it Customer Service 2.0 - Universal support by crowdsourcing. getsatisfaction.com a platform for facilitating user feedback & discussion about any sort of products & services. Increase your ‘Reputation Capital’ and customer loyalty by addressing user’s concerns and listening to them - a sense of belonging. While users appreciate the transparency, keeping the whole conversation public without any moderation makes the companies officially responsible. Users can also help each other and share ideas on any product. Moderation would be required in the long run to maintain sanity when threads turn into battle grounds. More than 1000 companies are covered, of which about 40% have chosen to respond to customer queries on the site. API will enable the distribution of the conversations across the web in the near future.
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