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Call it Customer Service 2.0 - Universal support by crowdsourcing. getsatisfaction.com a platform for facilitating user feedback & discussion about any sort of products & services. Increase your ‘Reputation Capital’ and customer loyalty by addressing user’s concerns and listening to them - a sense of belonging. While users appreciate the transparency, keeping the whole [...]
March 30th, 2008 · Tags Asides | No Comments »
Trying to ease the ‘Extreme Networking’ need, LinkedIn started as a simple social networking feature for professionals. In an attempt to generate more revenue, cornered itself into being a recruitment portal. Added ‘Answers’ feature to get repeat visitors by enabling it’s members to actively engage and share knowledge. The latest UI changes - though not [...]
March 29th, 2008 · Tags Asides | No Comments »
The ‘longtail’ of bloggers will find the semantic layer offered by Zemanta very useful in doing a thorough research for their upcoming blog posts besides offering their visitors enhanced & enriched content. This browser based addon which currently works only for Wordpress, Blogger and Typepad enables bloggers to find and append similar & related semantically [...]
March 28th, 2008 · Tags Asides | 1 Comment »
Is it too little, too late? Localisation happens to be another trend for growth in usage and revenue for most online services. More than a feature, It’s a strategy for Paypal and now Craigslist is supporting multiple languages in an attempt to expand it’s reach internationally. This may not affect the print media the same [...]
March 28th, 2008 · Tags Asides | No Comments »
User’s search logs are either retained, deleted or anonymised. Some of them even link searches to the user’s info and use it for behavioral targeting. Majority of the search engines do not provide and opt-out of behavioral targeting option for users. None of the major engines offer any kind of control to the users. Ask [...]
March 28th, 2008 · Tags Asides | No Comments »
Can one company’s API destroy it’s competitor’s product line? The consequence of main feature of Cemaphore Systems’s ‘MailShadow’ for Google Apps built by taking advantage of Google Apps open API allowing to synchronise between Outlook and Google’s gmail, calendars and contacts could replace Microsoft Exchange Servers with Google Apps servers according to Miguel Heleft. The [...]
March 27th, 2008 · Tags Asides | No Comments »
Having logged into Google account, do a Google web search, you’ll notice a new option ‘Note this’ for every result in the SERP’s for .com and also it’s international sites. This is a neat extension of bookmarking without having to visit the actual web page. Using this option changes the status to ‘Duly noted’ for [...]
March 27th, 2008 · Tags Asides | No Comments »
Thumbshots with annotations in search results is a past. With Searchme, the new visual search engine offers an option to browse through search results in the regular format or clickthorugh the album of real screenshots of actual search results. Beauty is that the selected visual result highlights the textual result when browsing in dual mode. [...]
March 27th, 2008 · Tags Asides | 1 Comment »
Can creating web forms get any simpler? May be Yes. But with hosted web form creation service Wufoo, more than just form creation can be accomplished like even integrating your payment gateway within a few minutes. Very neat & flashy UI adds fun to the form creation task. Creating even complex of the web forms [...]
March 26th, 2008 · Tags Asides | 2 Comments »
It all started with ‘Asides’ feature in Wordpress and twitter made it popular. Sometimes I wonder if Evan Williams got the idea for twitter from Orkut’s Scrap book feature or Facebook’s wall and extended it as a standalone communications service. Today micro-blogging is used for a wide variety of reasons like life streaming, marketing [...]
March 25th, 2008 · Tags Asides | No Comments »
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